Return & Refund Policy

This Return Policy outlines the terms and conditions governing product returns and refunds for purchases made through keravelix.live. KERAVELIX is committed to maintaining transparent, fair, and professional service standards.

1. Eligibility for Refunds

To qualify for a refund, products must meet the following conditions:

Item must be unused, unopened, and in original packaging.
Product must be in resalable condition without damage or alteration.
Proof of purchase (order confirmation or receipt) is required.
Return request must be submitted within the specified return window.

2. Return Time Limits

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for approval unless required by applicable consumer protection laws.

3. How to Request a Return

To initiate a return, contact our Customer Service team with your order number and reason for return. Once approved, detailed return instructions and the designated return address will be provided.

4. Refund Processing

Approved refunds are processed within 7–10 business days after the returned product is received and inspected. Refunds are issued to the original payment method.

5. Return Requirements

Products must be securely packaged to prevent damage during transit.
Customer is responsible for return shipping costs unless the item was defective or shipped in error.
Tracking information must be provided upon shipment of the return.
Unauthorized returns may be refused and returned to sender.

6. Exceptions & Non-Refundable Items

Certain items may not be eligible for return or refund, including:

Opened or used personal care products.
Items marked as final sale or promotional clearance.
Products damaged due to misuse or improper storage.
Gift cards or digital products, if applicable.

Customer Service Contact

If you have any questions regarding this Return Policy or require assistance with your request, our support team is available to provide prompt and professional guidance.

KERAVELIX Customer Support

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)